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FAQ

​How Do I Place An Order?

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To place an order with CHERRY CUSTOMS, simply add the watches you would like to purchase to your online shopping cart, then proceed to checkout. You can pay securely with a credit or debit card, PayPal, or Apple Pay.

 

Payment and Shipping

 

Q: What payment options are available at CHERRY CUSTOMS?A: We accept all major credit cards, Paypal, and Apple Pay. We also accept cash on delivery for select orders.

Q: Does CHERRY CUSTOMS offer free shipping?A: Yes, CHERRY CUSTOMS offers free standard shipping on all orders.

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Returns & Refunds

 

a. Due to the personalized nature of our custom watches, we do not accept returns or exchanges unless the product is defective or damaged.

b. If you receive a defective or damaged item, please contact us within seven (7) days of receipt to initiate the return or exchange process.

TERMS & CONDITIONS

Welcome to Cherry Custom Watches! These terms and conditions govern your use of our website and the purchase and sale of our custom watches. By accessing or using our website and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

 

1. General Information

a. Cherry Custom Watches is a business specializing in the creation and sale of customized watches.

b. All orders are subject to availability and acceptance.

 

2. Product Customization

a. We offer a range of customization options for our watches, including straps, dials, bezels.

b. While we strive to provide accurate representations of our products on the website, variations may occur due to individual screen settings or other factors.

c. Customized watches are made to order and may require additional time for production and delivery.

 

3. Pricing and Payment

a. The prices of our custom watches are displayed on our website and are subject to change without notice.

b. All payments are processed securely, and we accept various forms of payment as indicated on our website.

c. Any additional taxes, customs duties, or fees imposed by your country will be your responsibility.

 

4. Order Processing and Shipping

a. Once an order is placed, we will send you an order confirmation via email. This confirmation does not guarantee acceptance of the order.

b. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspicious activity.

c. We will make reasonable efforts to deliver your custom watch within the estimated timeframe, but delays may occur due to factors beyond our control.

 

5. Returns and Exchanges

a. Due to the personalized nature of our custom watches, we do not accept returns or exchanges unless the product is defective or damaged.

b. If you receive a defective or damaged item, please contact us within seven (7) days of receipt to initiate the return or exchange process.

 

6. Intellectual Property

a. All intellectual property rights, including trademarks and copyrights, related to Cherry Custom Watches, its logo, and website content are owned by us.

b. You may not use our intellectual property without our prior written consent.

 

7. Limitation of Liability

a. To the extent permitted by law, Cherry Custom Watches shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or the purchase and use of our custom watches.

b. Our liability for any claim related to your purchase shall not exceed the total amount paid by you for the specific product.

 

8. Privacy

a. We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is incorporated by reference into these terms and conditions.

 

9. Governing Law and Jurisdiction

a. These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

b. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

 

By using our website and placing an order, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [ashleigh@ccwatches.co.uk].

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